Refund & Cancellation Policy

Last updated: 18 October 2026

Cancel any time

You can cancel TenFold Pro whenever you like from Manage billing in your dashboard. You keep Pro until the end of the month you have paid for, and you won’t be charged again.

14-day money-back guarantee

If you’re not happy with your first Pro payment, email hello@usetenfold.co.uk within 14 days of that payment and we will refund it in full. No hard questions asked.

Your cooling-off rights

Under UK law you normally have 14 days to cancel a digital service. When you upgrade, you ask us to start Pro straight away. If you then cancel within 14 days, you can still get a refund under our money-back guarantee above.

Later months

Payments for later months are not normally refunded, but if something went wrong (for example, you were charged by mistake or the service didn’t work), get in touch and we will put it right.

How refunds are paid

Refunds go back to the card you paid with, through Stripe. They usually appear within 5–10 working days.